Pillar 1: FOCUS
Clear the Path by using strategic subtraction to serve your primary customer perfectly.
The Momentum Engine
The System for Sustainable Product-Led Growth
The System for Sustainable Product-Led Growth
If you have a self-serve or product-led SaaS, take a look at your user onboarding flow. Is it a clean, straight highway leading your users directly to value?
Or is it a swamp?
For most companies, it's a swamp. It's a cluttered, confusing mess of popups, tooltips, and form fields, built by a committee of anxious stakeholders. The result is a journey that serves the company's anxieties, not the user's goals. This kills momentum before it can even start.
The fastest-growing companies operate on a different principle. They don't just reduce friction; they obsessively build momentum.
Clear the Path by using strategic subtraction to serve your primary customer perfectly.
Build the Momentum by creating a guided path that increases velocity toward their goal.
Convert the Momentum by turning energy and trust into tangible business results.
This first pillar is about strategic subtraction. Before we can build a high-performance engine, we must strip away every component that isn't essential for speed. The goal is to go from a flow that serves everyone poorly to one that serves your primary customer perfectly.
Now that we've cleared the path, we can rebuild the journey. This isn't about eliminating all friction. It's about building a guided path that uses each interaction to increase the user's velocity toward their goal.
This is the final pillar, where we convert the energy and trust we've built into tangible business results. If a user arrives here with high momentum, converting them isn't a battle. It's a natural conclusion.
Stop losing customers to friction. Let's have a conversation about how a rigorous, data-driven system can become your biggest competitive advantage.
Start the Conversation